Generally, allow 1-3 business days for delivery after dispatch. Rural and some residential areas may need an additional day.
If an item is purchased If the product is returned within 14 days of purchase in its original condition and packaging with proof of purchase, we can offer an exchange or refund. In order to receive a FREE RETURN courier label, please email the team at welcome@mooy.co.nz (please remember to quote your order number).
Between 3-7 business days for us to get your package, inspect your return, process it into inventory, and complete your refund. Some credit cards can take an extra 2-10 business days to process the refund.
Not yet. We only deliver to street addresses in New Zealand at the moment, but we are looking into ship worldwide soon.